Get technical support from Cyvica Technologies. 24/7 support, knowledge base, troubleshooting guides, and expert assistance for all your technology needs.
Self-service resources and documentation to help you resolve issues quickly
Comprehensive documentation for all our services and solutions.
Frequently asked questions and quick answers to common issues.
Step-by-step video tutorials for common tasks and configurations.
Detailed troubleshooting guides for common issues and problems.
Submit a detailed support request for technical assistance
Quick answers to common support questions
Response times vary by priority: Critical issues (1 hour), High priority (4 hours), Medium priority (8 hours), Low priority (24 hours).
Include detailed description of the issue, error messages, steps to reproduce, system information, and any relevant screenshots or logs.
Yes, we offer remote support for most issues. We use secure remote access tools with your permission to diagnose and resolve problems.
On-site support is available for local clients in Indore and surrounding areas. Remote support is available for clients anywhere.
Support costs depend on your service agreement. Managed service clients typically receive included support, while project clients may have separate support fees.
You'll receive email updates on your ticket status. You can also call our support line with your ticket number for status updates.
Multiple ways to reach our support team
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 2:00 PM IST